Appointments
We’re dedicated to providing you with tailored technology solutions that meet your unique needs. Here, you can find essential information about our various appointment types, including our IT Service Appointments & Project/Estimate Appointments that are essential to getting your project or installation started.
Whether you’re looking to assess your technology needs for a new installation, require troubleshooting and support for existing equipment, or want to understand our appointment policies, we’ve got you covered. Our experienced team is committed to helping you achieve your technology goals with professionalism and expertise.
Explore the options below to find the appointment that suits you best, and let us take the first step together toward enhancing your technology experience and schedule your appointment with us here today!
At CTW Technology Services LLC, we bring expert IT solutions directly to your home or office. Our on-site service appointments are designed to address all your technology needs efficiently and effectively. Whether you’re experiencing issues with your computers, software, or other electronic devices, our skilled technicians are ready to assist you.
Our comprehensive services include:
Troubleshooting: We diagnose and resolve issues with your technology to ensure everything runs smoothly.
Repairs & Replacements: Whether it’s hardware malfunctions or software glitches, we provide reliable repair and replacement services.
Software Support: Our team offers guidance and support for all types of software, ensuring optimal performance and functionality.
Device Support:
We handle a wide range of devices, including:
Computers:
Desktop and laptop repairs
Operating system installations and upgrades
Performance optimization and cleaning
Installation and configuration of software applications
Troubleshooting and resolving software errors
Updates and patches for various software
Virus and Malware Removal
Phones and Tablets:
Screen repairs and battery replacements
Software updates and troubleshooting
Setup and configuration of apps and services
Home Automation Systems:
Installation and setup of smart home devices
Troubleshooting connectivity issues
Integration of various smart technologies.
Security Systems:
Installation and configuration of security cameras and alarms
Troubleshooting and repairs of existing systems
Consultation on security upgrades and enhancements
Audio/Video Systems:
Setup of home theater systems
Troubleshooting issues with sound and visual equipment
Integration of audio/video components for seamless operation
Our on-site repair/replacement services are billed by the hour, with a minimum charge of an hour, which is $140. Additional costs may apply for equipment or replacement parts as needed.
Any new equipment or any installations of equipment is not considered a “Service Appointment” and would require an “Project Estimate Appointment” to provide a quote for a project.
Experience hassle-free IT support without leaving your home or office. Schedule your on-site appointment today, and let us take care of your technology challenges!
At CTW Technology Services LLC, we understand that every project begins with a clear vision and a thorough understanding of your needs. Our Project/Estimate Appointments are designed to assess your home or business, discuss your goals, and determine the best solutions for your technology installations.
During the appointment, our experienced technicians will:
Conduct a Site Visit: We’ll evaluate your space and the specific requirements for your project.
Discuss Your Goals: We want to understand your vision, whether it’s enhancing your home automation, improving security, or upgrading your audio/video systems.
Provide Equipment Insights: We’ll guide you through the types of equipment suitable for your needs, including:
- Security systems
- Security camera systems
- Professional audio/video/lighting installations for businesses
- Live streaming systems
- Phone systems
- As well as computers, tablets, and home automation systems
Project/Estimate appointments typically take about an hour and are essential for any new equipment installations or setups.
Cost:
Cumberland County Area: $50
Outside Cumberland County: $100
The fee for the estimate appointment can be applied to your project balance should you choose to proceed with the installation.
Let us help you turn your technology goals into reality! Schedule your Project/Estimate Appointment today and take the first step toward transforming your space.
Appointment Policy
At CTW Technology Services LLC, we strive to provide the best service to our customers. To ensure a smooth scheduling process, please review our appointment policy outlined below:
Cancellation by CTW Technology Services LLC: We reserve the right to cancel appointments for any reason or no reason at all. Customers will be notified as soon as possible in the event of a cancellation.
Cancellation by Customer: Customers may cancel or request to reschedule appointments with at least 24 hours’ notice. Cancellations made with less than 24 hours’ notice may incur a fee at our discretion.
Confirmation Requirements:
Confirmation of an appointment consists of sending or replying to an appointment confirmation email stating the appointment is confirmed.
- Cumberland County Area Customers: Customers located within Cumberland County must confirm their appointment at least 2 hours prior to the scheduled time. If confirmation is not received, CTW Technology Services LLC reserves the right to cancel the appointment.
- Customers Outside Cumberland County: For customers located outside of Cumberland County, appointments must be confirmed at least 24 hours in advance. Failure to confirm may result in cancellation by CTW Technology Services LLC.
Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you!
For any questions regarding this policy, please feel free to contact us.
Schedule your Appointment Today
Click on the link below to schedule.